Search
Search GoSystem Tax RS Help and Support.

Error: The California e-file extension cannot be submitted unless there is a payment due

This happens when either the bank information is missing for the California extension, or there is no amount due with the California extension.

Error Message

E-file Extension Payment: The California e-file extension cannot be submitted unless there is a payment due. If no payment is due, an extension is not filed, it is automatic. If submitting payment, all required information must be entered (account type, routing number, account number, date to be debited, amount to be debited, authorization to debit, and daytime phone number). Navigation: Organizer/States/Common State/General Information/ /Bank Information/Extension - Debit tab.

Solution

  1. Go to
    Organizer
    , then the
    States
    folder.
  2. Go to
    Common State
    ,
    General Information
    , then the
    Bank Information
    folder.
  3. Go to the
    Extension-Debit
    tab.
  4. Fill out all the payment information.
    note
    There needs to be an amount due with the extension to be able to e-file. If you want to pay by check or EFT, then you will have to paper-file the extension.
  5. Do a full recompute, then recreate the e-file.

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close