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Error: Field 'CityNm' is unexpected

This e-file validation error occurs when you populate both address fields in the entity information. The system expects only 1 address, which causes the CityNm element to appear in an unexpected position in the XML structure.

Error message

Validation failed on: Form: ReturnHeaderState Requirement: City Requirement: Expecting AddressLine1Txt Error: Field 'CityNm' is unexpected Element Name: CityNm XPath: /ReturnState[1]/ReturnHeaderState[1]/Filer[1]/USAddress[1]/CityNm[1] XML Fragment: Atlanta Field Key: 167,1144,2,0,0,0,0,0,0 Error Code: c00ce014 Error Reason: Element '{http://www.irs.gov/efile}CityNm' is unexpected according to content model of parent element '{http://www.irs.gov/efile}USAddress'. Expecting: {http://www.irs.gov/efile}AddressLine1Txt
This error means the system found a city name where it expected a street address, because 2 addresses exist in the entity information.

Solution

Complete these steps to resolve the validation error:
  1. Go to
    Organizer
    General Information
    Basic Return Information
    Entity Information
    Address
    .
  2. Delete the contents of 1 address field, keeping only the primary business address.
    important
    Use only 1 address field. Remove the duplicate address before proceeding.
  3. For consolidated returns, complete the following additional steps:
  4. At the TopCon, open
    Organizer
    States
    State and City Activation/Consolidation
    State and City Activation/Consolidation
    .
  5. Find
    NY
    , right-click
    Column C
    , and select
    subview
    .
  6. Open and lower members not yet set up and add them.
  7. Go to
    Organizer
    States
    State Combined Returns
    State Consolidation Steps
    Option 6: Delete previously transferred state data
    .
  8. Select
    New York
    from the state list.
  9. Go to
    Organizer
    Consolidated Returns
    Step 1 - What to Consolidate
    Consolidated Return List
    .
  10. Select
    Subsidiary Listing Complete
    .
  11. Go to
    Step 4 - Review Preconsol Checklist
    Out of balance and compute pending
    .
  12. Select
    Compute all subsidiaries now
    .
  13. Go to
    Step 5 - Consolidate!
    Consolidate
    .
  14. Recompute the return and recreate the e-file.
  15. Verify the e-file status shows as qualified before submitting.

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