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Error: E-filing extension - Officer information

This happens when there's missing officer information or when the wrong signature date field was used.

Error message

E-FILING EXTENSION - OFFICER INFORMATION: You must enter all officer information in Organizer - General Information - Basic Return Information - Return Information - Officer Information. This includes officer name, title, date signed and phone number.

Solution

  1. Go to
    Organizer
    ,
    General Information
    , and then
    Basic Return Information
    .
  2. Select
    Return Information
    .
  3. In the
    OFFICER INFORMATION (MANDATORY)
    section, make sure all entries are complete, including:
    • Officer name
    • Title
    • Date signed
    • Phone number.
    note
    Make sure you use the correct date field (return vs extension).
  4. Do a full recompute, then recreate the e-file.

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