Troubleshooting guide

Solutions for common Workpapers NG add-in problems related to data import and export, manifest configuration, cache management, and field mapping.

Missing latest features

Problem:
The newest features available in the current version don't appear on your machine.
Solution 1: Delete the cache and re-add the add-in.
  1. Use
    Windows key + R
    .
  2. Enter
    %LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
    .
  3. Select
    OK
    .
  4. Close all Microsoft applications (such as Excel, Word, Outlook).
  5. Select all folders, then
    Delete
    .
  6. Reopen Excel and go to
    Add-ins
    . Add back Workpapers NG to your ribbon.
Solution 2: Remove the trusted site.
  1. Go to
    File
    Options
    Trust Center
    Trust Center Settings
    Trusted Add-in Catalogs
    .
  2. Remove the add-in, then select
    OK
    .
  3. Verify the add-in no longer displays in the ribbon.
  4. Repeat the same steps to add the add-in back.

Interesting Fields not retrieving data

Problem:
You can't
GET
information for Interesting Fields in the Organizer (for example, 5471 Foreign Corporation Information, Officer Compensation, Foreign Disregarded Entity).
Solution:
Enter the wildcard
*
into the cell mapped to the required field (for example, ForeignCorporation, Officer, FDEandFB).

Determine acceptable field data

Problem:
You need to know what data a field accepts (checkboxes, radio buttons, dropdown lists).
Solution:
You can access this information through the Data Dictionary.
  1. Right-click on the
    Organizer
    field.
  2. Select
    Data Dictionary
    .
  3. View
    String values
    .

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