Request data deletion

Submit a request through Thomson Reuters Support to delete all documents and data associated with your Guided Assurance database.
When to use this process:
  • You require full removal of your Guided Assurance database content.
  • You need to purge all documents in a user database. For example, for an account closure or data retention requirements.
  1. To request data deletion, contact Thomson Reuters Support using one of the following methods:
    • Email:
      Send your request to
      checkpoint.productusage@thomsonreuters.com
      .
    • Phone (U.S.):
      Call
      800-431-9025
      and say “tech support”, then “Guided Assurance”.
  2. Provide the required information in your request:
    1. Your name and the Guided Assurance environment or database to be deleted.
    2. Confirmation that your intent is to delete all documents and data for that database.
    3. Any relevant case or reference number, and your preferred contact for confirmation.
After you submit your request, the following occurs:
  1. Support receives your request and creates or updates a support case.
  2. Support escalates the case to the Development team for execution.
  3. Development deletes all documents and data for the specified database and verifies completion through Support.
important
This process deletes data at the database level and is irreversible. If you need to remove only specific documents rather than the entire database, clarify the scope with Support before escalation.