CPE Compliance and Customer Policy for Checkpoint Learning (formerly Practitioners Publishing Company or "PPC")
Checkpoint Learning courses are group live, group internet based, QAS self-study, or nano learning. Unless otherwise stated in each course's descriptive information, no other prerequisites or advanced preparation are required.
Sponsor statements
Sponsor | Details |
|---|---|
 | Checkpoint Learning is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. Checkpoint Learning is approved for Group Live, Group Internet Based, QAS Self Study, and Nano Learning delivery methods. |
Sponsor | Details |
|---|---|
 | Checkpoint Learning is an approved IRS Continuing Education Provider to deliver CPE to Enrolled Agents and IRS tax preparers. The IRS Tax Preparer Office requires that any course to be used for IRS PTIN holders need to be pre-registered with the IRS. If you are a PTIN holder and are interested in obtaining IRS CE credit, be sure to review the course details page in TR Learning to determine if the course you are considering is accredited to IRS. Also, be sure that your PTIN number is entered into your TR Learning profile. |
 | Checkpoint Learning has been approved by the California Tax Education Council to offer continuing education courses that count as credit towards the annual “continuing education” requirement imposed by the State of California for CTEC Registered Tax Preparers. A listing of additional requirements to register as a tax preparer may be obtained by contacting CTEC at P.O. Box 2890, Sacramento, CA, 95812-2890, toll-free by phone at (877) 850-2832, or on the Internet at www.ctec.org. If you are a CRTP and are interested in obtaining CTEC CE credit, be sure to review the course details page in TR Learning to determine if the course you are considering is accredited to CTEC. Also, be sure that your CTEC ID number is entered into your TR Learning profile. |
Course registration and attendance requirements
Unless otherwise stated in each course's descriptive information, no other prerequisites or advanced preparation are required. You can search the Checkpoint Learning course catalog and review each course's details prior to registering to ensure that the course is appropriate and suited to your needs.
Checkpoint Learning webinars
Students can ask questions to the instructor via the chat window in the course player. Attendance is monitored via randomized “pop-ups” that are presented to the students in their browsers through the course duration. This enables Checkpoint Learning to verify that the student is in attendance throughout the entire program. At the conclusion of the webinar, the students will be issued a certificate of completion if the required amount of polling questions have been responded to throughout the webinar.
Checkpoint Learning self-study courses
Self-Study courses have review questions embedded within each course which test your knowledge and provide feedback. Successful completion of a self-study course requires that the student pass a final exam with a score of 70% or better. Questions in the final examination are randomized. Questions are tied to the learning objectives of the course. Questions are multiple choice (having 4 possible answers) and don’t contain any “true/false” type questions. Students are allowed to retake the final examination in the event 70% is not achieved. Feedback is not provided to students on the final examination.
Refund and cancellation policies
Please call 1-800-431-9025 to submit refund request information.
Checkpoint Learning webinars
We'll issue a full refund if:
- The participant cancels 2 business days prior to the beginning of the class, or
- A class is canceled and the participant can't attend another class.
We allow substitution of training participants at any time.
If the participant cancels less than 2 business days prior to the beginning of the class or doesn’t attend, your money won’t be refunded. The participant will be allowed to take the class at another time based on availability.
Complaint Resolution Policies
Please call 1-800-431-9025 to submit all complaints and concerns.
Checkpoint Learning self-study courses
All complaints will be carefully reviewed by the appropriate product and or training manager for resolution. If the complaint is about the course content or delivery, the manager and instructors will review the complaint and make any necessary changes to the course material or presentation.
Checkpoint Learning webinars
In addition to calling, you can submit webinar complaints to CheckpointLearning.Webinars@thomsonreuters.com. All complaints will be carefully reviewed by the product and training manager. If the complaint is about the course content or delivery, the manager and instructors will review the complaint and make any necessary changes to the course material or presentation.
Complaints regarding administrative policies will be reviewed by the CPE department and Administrator for corrections. Corrections made will follow the standards that are stated in the National Association of State Boards of Accountancy's (NASBA) CPE administration policies. All interested parties (for example, CPAs, State Boards, NASBA, internal/external stakeholders) are then notified of the resolution.