If you need to strictly limit user access to a matter, such as with an HR dispute, you can designate the matter as a Limited Access matter. Only those users who are specifically added to this matter will have access.
Users who generally have matter access (such as delegates or those with access to all matters in an organizational unit) do not have access to a Limited Access Matter unless specifically added.
note
Security Note:
Company System Administrators have access to all Limited Access Matters.
Only a company system administrator can create a Limited Access Matter or convert a standard matter to Limited Access status. If you are not a company system administrator but want to create a Limited Access Matter, use the link at the bottom of this page to contact your Tracker Coordinator.
Limited Access Matters and matter groups
A Limited Access Matter cannot be part of a matter group. To assign Limited Access status to an existing matter that is part of a matter group, first remove it from the group.
Create a Limited Access Matter
Select
Matters
>
Matter list
in the left navigation.
On the toolbar, click
Create matter
. Note: If you do not see the Create Matter command on the toolbar, your system role does not allow you to create matters.
For the option
Does this matter belong to a Matter Group
, select
No
.
Select the Limited Access Matter check box.
Finish configuring the matter.
On the toolbar, select
Save & close
.
Assign Limited Access Matter status to an existing matter
Navigate to the
Profile
page for the relevant matter.
On the toolbar, click
Edit options
.
Select the
Limited Access Matter
check box.
On the toolbar, select
Save & close
.
Adding users to a Limited Access Matter
Only a matter administrator can add users to a matter, Limited Access or not.