Uploading Matters

You can create, update, or close matters by uploading a matter file. Your upload file can be in one of three formats:
  • Comma-separated value (.csv) spreadsheet
  • Tab-delimited text file
  • Pipe-delimited text file
The following steps assume you have the upload file ready.
Upload a Matter File
  1. Select
    Matters > Matter upload
    in the left navigation.
  2. Check the button that indicates the file type for the file you want to upload.
  3. Use the dropdown to select the date format used in the upload file.
  4. Select the action to take on the matters in this file:
    • Create
    • Update
    • Close
  5. Select the check boxes for optional actions as needed.
    • We recommend selecting the
      Test Only
      and
      Verify all columns are valid
      check boxes to test the upload file and fix any errors before proceeding.
  6. Select the
    Browse
    button and navigate to the file to upload on your computer.
  7. Click
    Upload
    in the toolbar.
  8. The results page will show the total number of matters updated or created, and any matters that failed. Tracker uploads all matters that don’t have errors, and indicates the line items of matters that do have errors--those are not created or not updated.
Review matter upload history
Matter upload history shows file upload dates and times, users who uploaded the files, action taken, function performed, and number of matters that succeeded and failed. You can download or view the upload file.
  1. Select
    Matters > Matter upload
    in the left navigation.
  2. Select the three small dots icon on the toolbar, then select
    View history
    .
  3. Use the view selectors on the audit history page to review activity for test files or submitted files, and for create, update, and close functions.