Granting Users Access to Matters

Although Firm Administrators have some special system rights and privileges, they do not automatically have any special privileges with respect to accessing all matters . However, a Firm Administrator who is already a matter participant can add other users to a matter. A Firm Administrator must be invited to a matter to have access to the matter details and to grant access to other users to the matter.
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Law firm users with billing rights (which includes Firm Administrators) can automatically post invoices to any matter your firm has been assigned to in Tracker. Even though users with billing rights can post invoices to any matter, they can only access a matter and view the details if they have been specifically invited to the matter.
Firm Administrators also do not have the ability to specify another user's delegates. As a fundamental security principle of the system, each user must specify his or her own delegates.