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This article applies to:

  • Product: myPay Solutions Direct

Get a new two-factor authentication recovery code

When you set up two-factor authentication for the first time, you receive a Recovery Code to use in the case that you don't have access to your other methods of authentication.
If you use or misplace your recovery code, you can generate a new one for your account.
note
You can only generate a code while you have access to your account. If you can't get into your Thomson Reuters Account, contact Support.
  2. Select
    Manage 2FA
    .
  3. In the Recovery code section, select
    Get new code
    .
  4. Save the recovery code where you can find it if you need it.
note
You can also manage your devices on the
Manage 2FA
 screen.

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