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Azure Virtual Desktop for NetClient CS
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This article applies to:

  • Product: Virtual Office CS

Azure Virtual Desktop apps don't open

Follow these steps if Azure Virtual Desktop applications don't open or you don't receive the Windows App prompt.
If you receive an error or don't receive the pop-up notification to allow your apps to open using Azure Virtual Desktop, try the steps listed here.
  • Single-select the application icon to open it, don't double-click.
  • Make sure you are using the correct Thomson Reuters Account email and password if you have multiple accounts.
  • Make sure all pop-up blockers are disabled.
  • Clear cache and cookies.
  • Refresh the page or close and reopen the browser completely.
  • Right-click the application icon and open it in another tab.
  • Check that you have the latest version of the Windows App:
    1. Open
      Windows App
       from your device.
    2. If there is an update notification, go ahead and update your version. Otherwise, your application is up to date.

Microsoft Edge users

If nothing happens when you try to open an application and you're using Microsoft Edge, try the following steps:
  1. In the Edge address bar, paste this and press
    Enter
    :
    edge://settings/content/applicationLinks
    .
  2. Turn on
    Automatically block or allow apps based on a list from Microsoft
    .
  3. If there are sites listed on the screen marked and saved with
    Always Allow
    , remove them.
  4. Go back to the address bar, then paste this and press
    Enter
    :
    edge://settings/siteData
    .
  5. Select
    Remove All
     to delete all cookies and site data.
  6. Close all instances of Microsoft Edge then reopen and sign in to
    NetClientCS
    .
  7. Open an application and make sure you receive a notification that says:
    This site is trying to open Windows App
  8. Mark the
    Always allow secure.netlinksolution.com to open links of this type in the associated app
     checkbox and select
    Open
    .