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Working in Virtual Office CS or SaaS

Tips for using Virtual Client Office

You can open an application through Virtual Client Office by selecting
Applications
 link in the navigation pane, then the application icon.
note
If
Applications
 isn't available, you don’t have access to applications through Virtual Client Office.

Firewall ports

You should have TCP 443 (for https) and TCP 80 TCP 1494 if you selected the alternate port open on your firewall.

Connection to the Citrix server is not available

If you receive the message
Connection to the Citrix server is not available
 when you try to open an application, wait a few moments and try again.

No route to the specified subnet

Use F5 to refresh the screen and select the link to open the application again. If the problem continues, verify that your proxy server isn't caching IP addresses or contact the appropriate resource to ask for the current range of IP addresses to exclude from caching.
If you need help addressing this issue, contact your accountant or administrator.

ICA File Not Found

If you receive the message
ICA File Not Found
 when trying to open an application, delete your temporary internet files or cached files.

Stop applications running in Virtual Client Office from closing unexpectedly

The internet is made of thousands of connected independent servers. As data is delivered across the internet from the Virtual Client Office servers to your computer, it travels through servers owned by 3rd-party telecommunications companies. If one of those servers drops the connection, your Virtual Client Office session will probably drop with it. We can often resolve the issue by notifying the appropriate provider of the problem. The appropriate party may be your internet provider, a 3rd-party internet backbone provider, or one of our providers. Determining where the drop occurs is the first step in addressing this issue.
Various utilities are available for monitoring connectivity issues. For example, PingPlotter (from Nessoft, LLC — pingplotter.com) is an application that allows you to monitor connectivity issues. You can download an evaluation copy of PingPlotter (or purchase a license) and use it to test your connection to our server, netlinksolution.com. PingPlotter saves a history of the test data to a file. The reports PingPlotter generates let you to see which server or router is causing the issue.
note
As a security measure, some servers in our data centers do not respond to test traffic. These servers show up as non-responsive connections, but will pass the test data on.

Trouble re-opening applications after a disconnect

Disconnects are generally caused by a temporary drop in your internet connection. At times, you may not be able to re-open the application because the server doesn't recognize that you're connected to the internet. In this situation, follow these steps to force the session to close:
  1. In the system tray, right-click the
    Program Neighborhood Connection Center
     icon and select
    Open Connection Center
    .
  2. Select the server name, which displays as a series of letters and numbers, then
    Logoff
    .
  3. Once you're logged off, re-open the application.
If the steps above don't resolve the problem, try using the Log Off Applications utility.

Delete unused or test printers from your computer

When you open an application through Virtual Client Office, Virtual Client Office maps your local printers to our servers. The length of time it takes to complete this resource-intensive mapping process increases based on the number of printers that are installed on your computer. Therefore, deleting unused printers or test printers from your computer may decrease the amount of time it takes to launch applications in the Virtual Client Office environment.

Copy files from a local network drive to Virtual Client Office

You can copy files up to 4 GB from a local network drive.

Troubleshoot printing issues

Printers aren't listed
: Close all applications and then re-open the application.
The full printer name doesn't display
: Rename your local printer. To do this, select the Windows Start icon,
Settings
,
Printers
,, right-click the printer, select
Rename
 from the shortcut menu, and enter a shorter name. For example, HP LaserJet 4si PCL6e can be shortened to HP 4Si.
Printing output isn't formatted correctly
: Try the following:
  • Change your local print driver to either HP LaserJet IIIsi or HP LaserJet 4Si (for HP printers), close all applications running in the Virtual Client Office environment, then re-open the applications.
  • Check if your HP printer is supported in the Terminal Server environment. If your printer isn't supported in the Terminal Server environment, it won't work for applications running in the Virtual Client Office environment. For non-HP printers, check the manufacturer’s website to determine Terminal Server compatibility.
Printer using a different print driver
: Many drivers in Virtual Client Office are set up to map to alternate print drivers to ensure that you use the most reliable and stable print driver for the environment

This article applies to:

  • Product: NetClient CS