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User Access and Setup
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This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Cross-platform tools

System Alerts and Messages

Alerts
 provide critical, system-generated information that could affect the import or export of goods. Clients cannot configure them. They are sent directly by Thomson Reuters and are automatically delivered to users based on operational needs. For example, if a government agency experiences technical difficulties and ONESOURCE Global Trade cannot connect to transmit electronic filings, an alert explaining the situation will appear.
You can choose whether or not to receive these alerts through the option available in user
menu > My settings > User customization > Show alerts
 checkbox. This setting is individual.
Messages
notify users of completed transactional processes, such as Denied Party Screening or Mass BOM Analysis, and serve as a communication tool for ONESOURCE Global Trade team updates, including release notifications.
To manage notifications, select either the
Alerts
 or
Messages
 to view their respective lists.
Within each list, you can:
  • View details:
     For
    Alerts
    , select
    (view more)
     in a headline to see additional information.
  • Dismiss items:
     Check the boxes next to items and select
    Dismiss Selected
     to remove multiple items. You can also dismiss individual items by selecting
    Close
    .
  • Mark as read:
     Toggle the
    Unread
     switch to mark an item as
    Read
     (the switch will turn green). The item will then appear as
    Read
     when you reopen the pop-up.
  • Refresh the list:
     Select
    Refresh
     to update the displayed list.
You can enable or disable
System messages
 through user
menu > My settings > User customization > Show messages
 checkbox. It's highly recommended to keep
System messages
 enabled, as they deliver important communications that can benefit you. For more information, refer to the
User settings
 article.

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