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User Access and Setup
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Search ONESOURCE Global Trade Support Help and Support.

This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Cross-platform tools

Access ONESOURCE Global Trade

You must be provided the following login information prior to accessing the application. If your login credentials have not been provided, please contact your system administrator.
Prerequisites
Before accessing the application, ensure you or the person needing access has the following login information:
  • URL
  • Company Name
  • Username
  • Password
If you don’t have your login credentials, contact your system administrator.

Access ONESOURCE Global Trade

  1. Open a web browser and go to the ONESOURCE Global Trade URL.
The
Login
 screen opens.
  1. Enter the
    company name
     in the appropriate field.
  2. Enter your
    username
     in the next field.
  3. Enter your
    password
    in the final field.
  4. Select the
    Login
     button to access the application.

First login password change

If this is your first log in, you need to change your password. Follow these instructions:
  1. Current Password
    : Enter the password you received.
  2. New Password
    : Enter a new password of your choice.
  3. Verify New Password
    : Re-enter the new password to confirm.
  4. Select
    Save
     to complete the process.
  5. Select
    Exit
     to go back to the log in screen.

Email verification

You will need to verify your email address. To complete this process, follow the steps below:
  1. Enter your username and password on the Login screen, then click
    Login
    .
  2. A message appears indicating that a verification email has been sent to your registered email address.
  3. Open your email inbox and locate the message from
    ONESOURCE Global Trade
    .
  4. Click on the verification link in the email. The link opens in a new browser tab.
  5. On the new tab, log in again with your username and password to complete the verification.
  6. Once verification is complete, you can log in normally on future visits.

Reset a password

If you forget your password, avoid repeated attempts to prevent locking yourself out. Instead:
  1. Select
    Need help logging in?
     on the login screen.
  2. In the screen that appears, enter your username and email address
  3. Select
    Reset Password
     to proceed.
You will receive an email containing a temporary new password.
If you have any issues or do not receive the email, contact your system administrator for assistance.

Session timeout

If the system remains inactive for 119 minutes, you will see a timeout message on the screen.
To end the session
, select
Logout
or wait for the system to automatically end the session.
To extend the session
, select
Continue
.

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