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Search ONESOURCE Global Trade Support Help and Support.

This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Cross-platform tools

Reset password retries

If you enter the wrong password too many times, you will be locked out of the ONESOURCE Global Trade system. Each incorrect attempt increases the count in the
Current Password Retries
 column.
To reset the password, retry count, you need to ask an
Admin
user.
If you are an admin user looking to reset a password:
  1. Select the
    user menu
    .
  2. Select
    user settings
    to open the
    Edit User
     screen.
  3. Use the search box to locate the user you want to edit.
  4. Select
    Reset password retries
    button. The person can now log in using their existing password.

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