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Search ONESOURCE Global Trade Support Help and Support.

This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Cross-platform tools

Submit a support ticket

This option allows you to start an email to the ONESOURCE Global Trade Support team, capturing key information such as the partner and the screen you were working on.The
Submit a support ticket
 button is within the
user menu
.
  1. Ensure that the
    Show email support link
     box is checked in your
    User settings
    . You can find more details on this step in the
    User customization
     section of this user guide.
  2. Open the
    user menu
    .
  3. Select
    Submit a support ticket
    .
  4. Selecting
    Email Support
     will open the
    Contact Thomson Reuters Support
     pop-up.
    Briefly describe your question or problem in the provided field. Attach any supporting files if necessary.
  5. Select
    Send Email
     to submit your support request to the ONESOURCE Global Trade Support team.

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