Communication
ONESOURCE Entry Verification has the ability to communicate directly with a Customs Broker via e-mail. The
Communication
tab (located within the Entry Summary
screen) displays all messages, e-mails, and documents that have been sent to a Customs Broker. This tab contains three sub-tabs, each of which are explained in the following sections. 
Entry Messaging
The
Entry Messaging
sub-tab makes it possible to send messages directly to the Customs Broker through the ONESOURCE Entry Verification application. In addition, the broker can also send messages in response from within the application. To send a message, click on the blank text box above the grid and enter a comment. Once the comment is complete, click Add Comment
. The message will then appear in the grid below. 
Entry Email Log
To view the complete e-mail history sent to the Customs Broker through the system, click
Entry Email Log
.
The
Entry Email Log
sub-tab contains a full e-mail history of outgoing messages, including:- Message Content
- Message Recipient
- Related Entry
- Attached Documents
Incoming messages (messages from the Customs Broker) will not be captured in Entry Verification, as those responses are sent directly to the user’s e-mail address. To e-mail an error report, please refer to the
Entry Error Reporting
section of this help documentation for more information. 
Sending E-mails
The user has the ability to send e-mails to a Customs Broker directly through ONESOURCE Entry Verification. This option is available inside the
Communications
tab of the Entry Summary
screen. To e-mail a Customs Broker, open the Communications
tab and select Send Email
.The e-mail process is covered in more detail in the
Sending an E-mail
section of this help documentation. 
Documents
The
Documents
tab displays all documents stored for the selected entry. To open a document, choose a document from the grid and then click its corresponding
Extension
link (shown in blue).
To attach documents to an entry, click
Document Retention
at the top of the Entry Summary
screen. This process is covered in more detail in the Document Retention
section of this help documentation. 
Related Content
-
Entry Summary
Format:
Article