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This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Europe Regimes & Connectivity

Enter Emergency Procedure

If the customs system is down, generate a written declaration (PDF) as a backup using the
Emergency Procedure
.
This applies to declarations not yet accepted or without a response. You can only use this procedure if:
  • Customs report a malfunction on the National Customs Helpdesk website.
  • You have permission from Customs in other cases.
important
You can use
Emergency Procedure
 only if customs have not accepted the Departure or Arrival declaration. To qualify, ensure the declaration is in draft form or has been rejected at the IE015/IE007 stage.
  1. Go to the
    DVA Departure
    or
    DVA Arrival
     screen.
  2. Ensure you select
    Current
     declarations.
  3. Select the expand icon to view more information on a declaration.
  4. Select the record you want to set for an emergency procedure and expand it.
  5. Go to the
    Declaration data
     tab.
  6. In the
    Release type
     field, select
    2 - Emergency procedure
    .
  7. Select
    Save and Validate
    . Ensure there are no warnings or errors in the
    Validation warnings
     tab, otherwise you won’t be able to enable the
    emergency procedure
    .
  8. The
    Emergency procedure
     link will appear in the
    Messages
     tab. Note that altering any information will remove this link.
    In the
    Emergency Procedure
     section, if our application malfunctions, request permission from customs to use the emergency procedure. An internal incident number will be automatically generated. Additionally, if Customs announces a DVA malfunction via the National Customs Helpdesk website, enter the Customs incident number provided in the designated field; otherwise, leave the field blank.
  9. Select
    Emergency procedure
     and confirm your choice.
  10. You have enabled the
    emergency procedure
     in
    DVA Departure
    , select
    Emergency TAD/TAD Lol Report File Download
     to download a PDF with declaration data, excluding an MRN. This document can be submitted to customs or emailed manually.
You can also access this report directly from the
DVA departure
or
DVA Arrival
 screen. To do this, find the declaration you want and select the link in the
TAD
 column. This action will download a PDF report to your local database.
Once completed, the declaration moves to the
Completed
 section. The declaration's status changes to
Handled Externally
, making the data non-editable.
You can download the report once again by selecting the
TAD
 link.

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