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FTA Certificates and Letters - Responding To Customer Requests

There are two ways to access the
FTA Certificates and Letters
screen:
  1. Choose
    FTA Certificates and Letters
    from the
    FTA
    menu.
  2. Open the
    Customer Request Management Screen
    and open the
    Request Details
    tab. Click either
    Generate Non-Qualifying Letter
    or
    Generate Certificate
    .
Upon landing on the
FTA Certificates and Letters
screen from the
Request Detail
tab, the system will automatically populate the following on the screen:
  • The Free Trade Agreement
  • The Document Type selected for generation
  • The Document Name (which will be the name of the request)
  • The Certificate Blanket Period
The
Product Information
tab will contain all products eligible for either the Qualifying or Non-Qualifying certificate.
The
Documents
tab will contain company information from the customer request.

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