Receiving E-mail Notifications (Email Notifications)
It is also possible to set up e-mail notifications so a set group of users within the company will receive automated notifications as e-mail bouncebacks occur. These undelivered e-mails are checked recurrently within the central ONESOURCE Global Trade mailbox and notifications are sent to the configured users. The standard notification e-mails will contain:
- A link to download an excel file containing a list of the bounced back e-mails that happened since the last notification.
- A link to the bounce back e-mails report where users can check all past bounce back e-mails
important
The standard notification recurrency is set to
daily
. However, notifications can be scheduled to shorter periods if desired. If your company is interested in more frequent notifications being enabled, please contact our support team at IntegrationPoint@ThomsonReuters.com.To set up users for notification of undelivered e-mails, click on the
Tools
menu and select Email Notifications
.
Within this screen, there is a dock called
Email Bounceback
. Select this dock to view the Email Bounceback feature. In this dock, the user will be able to view the notification information for all processes with the Email Bounceback feature that are available.
Recipients
Recipients are the users and additionally specified personnel who will receive automated notification e-mails when e-mail bouncebacks occur. The current recipient list can be viewed and modified by choosing a notification from the grid and clicking its corresponding icon in the
Recipients
column.When setting up the bounceback notifications for the first time, the recipients list will be empty. Please add the desired list of users or additional personnel.
Clicking this icon will open the
Add Recipients
pop-up for the specified notification. Select one or more recipients from the Available Recipients
list and click the → button to move the user(s) to the Current Recipients
list. It is also possible to manually enter an e-mail address from outside of the list. This can be done by entering an address in the text box above the list.Once all names to be considered as recipients are selected, click on the
Create New Recipient
button.Additionally, users can remove names from the
Current Recipients
list by selecting them and then clicking the X
button to the right of the Current Recipients
table.
Scheduling
While other parts of the E-mail Notification functionality can be scheduled to provide automated e-mails daily, weekly, monthly, or within a certain date range; this functionality is not supported for E-mail Bounceback Management. Notifications are sent on a daily basis by default.
Message
The
Message
section contains the header and body text of the automated notification e-mail. A standard e-mail body is provided; so viewing and modifying it is not required.To view and modify the existing message text, choose an e-mail notification from the grid and click on its corresponding icon in the
Message
column, as shown below.
Clicking this icon will open the
Email Body
pop-up. A pre-existing e-mail template can be selected, or the user can create a new notification from scratch by using the tools shown below. Once the e-mail body is fully drafted, click on Save
to save all changes.
If the e-mail contains a URL, it will show as a hyperlink when it is sent to a recipient. Clicking on this link (after login) will direct the user to the e-mail bounceback lookup, which is shown in the screenshot below.
