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What is new in the ONESOURCE™ Global Trade Help and Support portal?

The redesigned Help and Support portal centralizes all ONESOURCE™ Global Trade documentation, guides, and support resources in a single, faster, and easier-to-navigate experience.

Why is the page changing?

The page is being updated for two reasons:
  • New Thomson Reuters visual identity.
     The portal now follows the company's updated visual standard, aligned with the latest Thomson Reuters rebranding.
  • Data-driven organization and improved usability.
     Content has been reorganized around what users access most, making it easier to find the right information faster. Some products are featured directly on the main page - the following five are highlighted at the top as the most accessed:
    • FTZ Management
    • Release Notes
    • Regulatory Insights
    • IMCR
    • Denied Party Screening (DPS)
All products are available via the
Browse all content
 button, organized alphabetically.

How to find what you need

The portal offers three ways to navigate:
  • Quick search
    : Type what you are looking for in the search bar at the top of the page. Results are ranked by relevance.
  • Browse all content
    : Click
    Browse all content
     to see the full help structure, organized clearly and logically.
  • Filters
    : Sort results by relevance, alphabetical order, or publication date.

New product groups

Products that are not grouped individually now appear under a shared group name. When accessing any product, use
Quick Actions
 or
Browse All Content
 in the sidebar. Contents are organized alphabetically in a collapsible tree structure. The new groups are:
  • Content
    : ECN/ML, GTC Analyzer, Harmonized System, WCO Explanatory Notes, WCO Tariff Updates
  • Content Maintenance Procedures
    : DPS Content Maintenance Procedures
  • Cross Platform Tools
    : BPM Visibility, Company Maintenance, Decision Tree, Dynamic Form, Email BounceBack Management, Email Notification Dashboard, File Load Manager, Multi-level Approvals, Product Lookup, Report Builder, Request Management, Sorting and Filtering Grids, Supported Browsers, User Access and Setup, User Data Management
  • EU Connectivity
    : DE Atlas Export, DE Atlas Import, NL DMS 4 Export, NL DMS 4 Import, NL NCTS5, UK CDS
  • Free Trade Agreement
    : FTA Management, FTA Management Modernized, FTA Management Supplier
  • IMMEX
    : IMMEX, IMMEX Auditor's Version, IMMEX Electronic Value Manifest
  • US Connectivity
    : Automated Broker Interface (ABI), Automated Export System (AES), Document Image System (DIS), Importer Security Filing (ISF)

Tools available in every article

Each article includes sharing options to help you collaborate with your team:
  • Copy Link
    : Copy the article URL to share with colleagues.
  • Email Article
    : Send the article directly by email.
  • Print
    : Print for offline reference.
At the bottom of each article, you will also find related content suggestions to help you go deeper without starting a new search.

Recommended for You

The
Recommended for You
 section on the main page surfaces articles based on the highest-traffic content. It updates automatically in response to high-impact regulatory events — such as court rulings or new decrees — when user demand spikes significantly.

Help your way

If you need additional support, the portal brings together several channels in one place:
  • Developer Portal
    : Discover Thomson Reuters APIs to power your applications.
  • Support policies
    : Learn how information and policies have been designed to maximize your support experience.
  • Product releases webinars
    : Stay up to date with the latest product releases through our webinars.
  • System status
    : Check real-time system availability and scheduled maintenance.
  • Training
    : Become proficient in ONESOURCE products through instructor-led sessions, workshops, and more. Explore ONESOURCE University.

Contact us

For technical issues, open a ticket via email, our support team is ready to assist you promptly: integrationpoint@thomsonreuters.com.
For questions, suggestions, or feedback about this portal, send them directly to our documentation team: gtmdocumentation@thomsonreuters.com.

This article applies to: