Support for ONESOURCE Global Trade will be provided Monday to Friday from 7 AM to 5:30 PM in the time zone of the site location (except during Thomson Reuters holidays). If you need technical assistance, please submit a case by emailing integrationpoint@thomsonreuters.com.
If you have already submitted a case and would like to raise additional awareness or provide new information to help with troubleshooting, please respond on the case. You may also reach out to your dedicated Customer Success Executive.