Product

Product management and technology

The Product Management team plans the roadmap, collaborates with Technology, and evaluates customer suggestions for ONESOURCE™ Global Trade.

How to suggest an improvement?

Contact the Product Management area, providing detailed information about the request, using the email: ONESOURCEGT_ProductRelease@thomsonreuters.com.
Alternatively, you can contact the responsible customer Account Manager.
We’ll periodically review all requests, ask additional questions to understand suggestions better, and provide feedback to you.
If we accept the suggested enhancement, we’ll consider it during the planning phase of upcoming releases.

Process for submitting product improvement suggestions

Release policy

ONESOURCE™ Global Trade's release policy organizes periodic market releases for all product developments.
New releases can contain functional and technical enhancements, new features, regulatory changes, and bug fixes.
We launch new releases quarterly and disclose future release dates on ONESOURCE Global Trade Product Releases web page.
We notify customers in advance via internal System Alerts when we plan to deploy release updates for their environment.

Integration with ERPs

Each new version of ONESOURCE™ Global Trade requires updating the ERP integration packages.
Losing this synchronization can affect the company's operational process if it relies on ERP integration using TR standard connectors.
You can download the ERP integration packages and their documentation (installation guides) from the application's
Help
menu.
It is also important to notice that:
  • ONESOURCE™ Global Trade will support technological upgrades by ERP solution providers only in future releases, not in the current version.
  • ONESOURCE™ Global Trade will adapt only the interfaces supported by its standard package for technological upgrades made by ERP providers. An additional contract is required for custom interfaces, and the team manages them based on each customer's request.
  • Due to timing differences between new ONESOURCE™ Global Trade versions and SAP ERP maintenance windows, flexibility exists in aligning Global Trade solutions with integration package updates. You can skip up to 2 releases without updating SAP integration packages, maintaining compatibility only with features from the previous Global Trade version. However, the system will block some functionalities if you don't update the corresponding integration packages. Skipping 3 or more releases will disrupt SAP integration services.

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