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Supply Chain Compliance (SCC)
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This article applies to:

  • Product: ONESOURCE Global Trade
  • Sub-Product: Supply chain compliance

Tools

COUNTRY THREAT CONTENT

The
Country Threat Content
 screen offers the ability to review specific threat and risk content by country to better assist with assigning threat values to business partners. Assigning threat scores to business partners provides a more robust overall view of risk for a given partner. Once a threat score is determined, it can be applied to any or all business partners in a selected country.
Once a country is selected, you have the option to view country threat information for the selected country by clicking the
Click here to view country information
 link.
Multiple sources of threat content will be displayed (e.g., Corruption Perception Index (CPI) scores) to assist with the assignment of a threat score for a given country.
Additionally, partners associated with the selected country will appear in the text box to the right of the country drop-down.
  1. Choose a company (or all partners identified).
  2. Determine a value for the threat score.
  3. Enter the value in the
    Threat Score to Apply to Partners
     field.
  4. Click
    Update
    .
The selected Partner’s profile(s) will be updated to include that specific threat score which can then be incorporated in risk analysis.
important
If no countries are selected, the threat score applies to all listed partners.
All information will initially be collapsed so all categories can be easily viewed. To view more information about a specific category, click on its expansion button on the left.
Fields with a
?
 button are ToolTips. Hovering the cursor over one of the ToolTips will show more information about the field, as shown below:

EMAIL MAINTENANCE

The
Email Maintenance
 screen allows you to view e-mails that have failed or are pending to go out of the system.

EMAIL BOUNCEBACK MANAGEMENT

The SCC product communicates with both Company users and Supplier Users by automatically sending e-mails to users in order to request additional information from those users, or to provide alerts to specific items needing further attention.
In these cases it is critical that those users are notified properly so requests can be fulfilled in a timely manner. However, in some cases, user e-mail addresses fail to send due to a failure in the delivery process or an invalid/deactivated e-mail address. This is referred to as a
Bounceback
.
The most common reasons why an e-mail bounces back are:
E-mail bounces
Description
Invalid E-mail Account
  • The e-mail recipient has been deactivated or removed from the e-mail domain and may not exist anymore.
  • A typing or spelling mistake may be pr.esent on the e-mail recipient’s provided address
Invalid E-mail Domain/Server
  • A typing or spelling mistake may be present on the e-mail domain address.
  • The e-mail domain server may be temporarily under maintenance and offline.
Mailbox Full
The e-mail recipient account has a full mailbox and cannot receive e-mails until space is freed up
Blocked E-mail
The recipient's e-mail server has blocked the receipt of the sent e-mail by any given policy set by the responsible domain. (E-mail Daemon)
When an e-mail bounces back, the ONESOURCE Global Trade team recommends that users take the following steps:
  1. First, check the recipient's e-mail and domain address for any typing or spelling mistake.
  2. If any errors are present, make any necessary changes.
  3. Send a test e-mail to the proposed recipient from the user's e-mail account (not via ONESOURCE Global Trade) so our users can check if that e-mail recipient still exists in the destination server/domain.
This chapter contains the following information:
  • Viewing failed e-mails via the
    Bounceback
     Emails screen
  • Receiving/setting up e-mail notifications via the
    Email Notifications
     screen
VIEWING FAILED EMAILS (BOUNCEBACK EMAILS)
The
Bounceback Emails
 screen can be used to monitor undelivered e-mails so users can act accordingly. This screen can be accessed by selecting
Tools
 from the user menu and then selecting
Bounceback Emails
.
In this screen, ONESOURCE Supply Chain Compliance (SCC) users will have access to the
SCC Bounceback E-mails
 dock. Additional information about the e-mail(s) that bounced back will become visible, including the recipient who failed to receive the e-mail in either the
To Addresses
 or
CC Addresses
 columns.
This screen can be filtered to show only e-mails containing certain specific information or that bounced during a specified period of time.
In the
SCC Bounceback E-mails
 dock, clicking on a
Preview
 link will open a pop-up containing a preview of the email template connected to the e-mail to assist the user in identification of that message that will need to be resent once the cause of the bounceback has been addressed.

RECEIVING EMAIL NOTIFICATIONS (EMAIL NOTIFICATIONS)

It is also possible to set up e-mail notifications so a set group of users within the company will receive automated notifications as e-mail bouncebacks occur. These undelivered e-mails are checked recurrently within the central ONESOURCE Global Trade mailbox and notifications are sent to the configured users. The standard notification e-mails will contain:
  • A link to download an excel file containing a list of the bounced back e-mails that happened since the last notification.
  • A link to the bounce back e-mails report where users can check all past bounce back e-mails.
important
The standard notification recurrency is set to “daily.” However, notifications can be scheduled to shorter periods if desired. If your company is interested in more frequent notifications being enabled, please contact our support team at IntegrationPoint@ThomsonReuters.com
To set up users for notification of undelivered e-mails.
  1. Click on the
    Tools
     menu and select
    Email Notifications
    .
    Within this screen, there is a dock called
    Email Bounceback
    .
  2. Select this dock to view the Email Bounceback feature. In this dock, the user will be able to view the notification information for all processes with the Email Bounceback feature that are available.
Recipients
Recipients are the users and additionally specified personnel who will receive automated notification e-mails when e-mail bouncebacks occur. The current recipient list can be viewed and modified by choosing a notification from the grid and clicking its corresponding icon in the
Recipients
 column.
When setting up the bounceback notifications for the first time, the recipients list will be empty. Please add the desired list of users or additional personnel.
Clicking this icon will open the
Add Recipients
 pop-up for the specified notification.
Select one or more recipients from the
Available Recipients
 list and click the → button to move the user(s) to the
Current Recipients
 list. It is also possible to manually enter an e-mail address from outside of the list. This can be done by entering an address in the text box above the list.
Once all names to be considered as recipients are selected, click on the
Create New Recipient
 button.
Additionally, users can remove names from the
Current Recipients
 list by selecting them and then clicking the
X
 button to the right of the
Current Recipients
 table.
Scheduling
While other parts of the E-mail Notification functionality can be scheduled to provide automated e-mails daily, weekly, monthly, or within a certain date range; this functionality is not supported for E-mail Bounceback Management. Notifications are sent on a daily basis by default.
Message
The
Message
 section contains the header and body text of the automated notification e-mail. A standard e-mail body is provided; so viewing and modifying it is not required.
To view and modify the existing message text.
  1. Choose an e-mail notification from the grid and click on its corresponding icon in the
    Message
     column, as shown below. Clicking this icon will open the
    Email Body
     pop-up.
  2. A pre-existing e-mail template can be selected, or you can create a new notification from scratch by using the tools shown below.
  3. Once the e-mail body is fully drafted, click on
    Save
     to save all changes.
If the e-mail contains a URL, it will show as a hyperlink when it is sent to a recipient. Clicking on this link (after login) will direct you to the e-mail bounceback lookup, which is shown in the screenshot below.
The
Resource Links
 screen provides hyperlinks to a variety of reference resources related to risk management. To open a link, simply click the desired link.