IND-180-01 e-file error
You get this error when the PIN entered in the return doesn't match the PIN the IRS provided to the taxpayer for the current tax year.
Error message
Database Validation Error: /ValidateEntityResponse/Response1040Payload/ResponseEntityGroup/TIN: Primary taxpayer's Identity Protection Personal Identification Number (IP PIN) must match the e-File database. Please double check your entry and resubmit your return with the correct number. (value , rule IND-180-01)
Solution
Double check the
Identity Protection PIN
:- In theOrganizer, selectGeneral Information.
- SelectBasic Return Information, thenTaxpayer Information.
- Make sure the correct PIN is entered in theIdentity Protection PINfield in the Taxpayer column.noteYou can retrieve the IP PIN at https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin.
- If it's incorrect, correct it.
- Do a full recompute, then recreate the e-file.
note
If you can't retrieve the PIN or the PIN entered is correct, the client (or the taxpayer) will need to contact the IRS E-file Help desk at 866.255.0654 for more information.
