R0000-500-01 e-file error
Error
'PrimarySSN' and 'PrimaryNameControlTxt' in the Return Header must match the e-File database. (value #########, rule R0000-500-01)
note
The value represents the Social Security number of the person causing the rejection.
Cause
The IRS e-file database includes a name control and Social Security number for each filer. This rejection means that the information sent in the e-file doesn't match what the IRS has in the database.
Solution
- Go to theOrganizer, thenGeneral Information.
- SelectBasic Return Information, thenTaxpayer Information.
- Make sure theFirst name,Last NameandSSNare correct.
- If any field was incorrect, correct it. Then recompute the return, recreate the e-file, and submit the return.
- If the name and SSN are already correct:
- If the taxpayer has multiple last names, refer to the Individual Name Control section of Publication 4164. You may need to enter their name differently to correct this rejection.
- Contact the IRS e-help desk at 866.255.0654 for more information.
