Error: User appears to be logged in another browser
User appears to be logged in another browser
There are multiple causes for this error:
- You already signed intoONESOURCE Income Tax Expresson another workstation
- You closed the browser window forONESOURCE Income Tax Expressand aren’t signed in anywhere else
Solution
If you're signed in on another workstation, go to that workstation and sign out then try again.
If you aren’t signed in anywhere else, contact your internal
ONESOURCE Income Tax Express
administrator to sign you out manually: - Sign in toONESOURCE Income Tax Expresswith Administrator credentials.
- Go to theAdmin tab
- SelectAccess control
- Go to theUser Administrationtab
- Choose the user, then selectRights
- The administrator switches theLogged infield.
If a local administrator for
ONESOURCE Income Tax Express
isn't available, contact support.
