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Error: User appears to be logged in another browser

User appears to be logged in another browser

There are multiple causes for this error:

You already signed into

ONESOURCE Income Tax Express

on another workstation

You closed the browser window for

ONESOURCE Income Tax Express

and aren’t signed in anywhere else

If you're signed in on another workstation, go to that workstation and sign out then try again.

If you aren’t signed in anywhere else, contact your internal

ONESOURCE Income Tax Express

administrator to sign you out manually:

Sign in to

ONESOURCE Income Tax Express

with Administrator credentials.

Go to the Admin tab

Select Access control

Go to the User Administration
tab

Choose the user, then select Rights

The administrator switches the Logged in
field.

If a local administrator for

ONESOURCE Income Tax Express

isn't available, contact support.