Search
Search Income Tax (ONESOURCE) Help and Support.

Error: General Rule 2: The electronic filing signature option is missing

This happens when the signature option is not selected in Column K for a Colorado return.

Error Message

*General Rule 2: The electronic filing signature option is missing.(Automatic GOTO is not available) Navigation: Organizer\State\States E-file\Enable\Create Returns\Return tab\Signature Option.

Solution

  1. Go to
    Organizer
    States
    State E-file
    .
  2. Select
    Enable\Create Returns
    and go to the
    Return
    tab.
  3. Make a selection for the
    Signature Option
    in Column K.
  4. Do a full recompute, then recreate the e-file.

error-icon

Triva isn't available right now.

Check out the support page for our phone number and hours

error-close