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Search Income Tax (ONESOURCE) Help and Support.

This article applies to:

  • Product: ONESOURCE Income Tax
  • Subject: Locator

Unable to open locator or it's stuck in compute

Scenario

You can't open a locator or it's stuck in compute mode.

Solution

Make note of the account number and firm information for Support.
  1. Go to
    Help
    ,
    Account Info
    .
  2. Select the tax year and then
    Display
    .
  3. Copy the firm information down and open a ticket with Support.
See a consultant and/or development for this situation as they'll need to perform a compute reset or free the locator.

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