This article applies to:

Unable to open this new binder...

You may get this error when trying to open a return.

Error message

Unable to open this new binder because all purchased binders have been used. No additional new binders may be opened. Please see your Administrator.

This happens when all binders have been used or are expired.

To review your binder balance for your account:

Go to Help
, Account Info
.

Select the year, and then Display
.

Find the

Binders Purchased

table and review what's purchased, used, and expiration date.

important

To update or renew binders, contact your internal administrator or Customer Success Manager (CSM).