Skip to main content

Solutions

Products

Recommended products

Questions? We are here to help.
Contact us

Purchase

Questions? We are here to help.

Resources

Dashboard

View errors

Use the
Errors
 window to diagnose problems in your Determination Anywhere (DA) instances. The window shows detailed error messages that help you identify root causes or share information with support contacts.
The window supports 2 modes:
  • Single instance view:
     Focuses on errors for 1 DA instance.
  • Global view:
     Summarizes errors across all DA instances in expandable sections.
To view errors:
Option 1: View errors for all instances (global view)
  1. Go to
    Determination Anywhere
    DA Dashboard
    .
  2. Select the
    Errors
     link at the beginning of the dashboard, which shows a count of all current errors.
Option 2: View errors for a single instance
  1. Go to the
    DA Dashboard
    .
  2. Find an instance with an Error status in the instance grid. The status appears as a hyperlinked number of errors.
  3. Select the error count in the status column.

Functionalities and processes

View errors for a single instance (after option 2)
  • The title shows the number of errors for that instance.
  • The window prominently displays the instance name.
  • The window displays each error with a red border with the timestamp and full error message.
  • Select
    Show errors for all instances
     to check other instances. This switches you to a Global view.
View errors for all instances (after option 1 or switching from single instance view)
  • The window title shows the total number of errors across all instances.
  • The window lists each instance with errors in its own expandable or collapsible accordion panel.
  • Select an instance name or the
    arrow
     icon to expand the panel and view error messages. You can expand multiple instances at the same time.
  • Pagination controls appear for long lists.
Common functionalities (available in both views)
Each error message includes
Copy to clipboard
. Select this to copy the full error text and timestamp to your clipboard. Use this for emails or support tickets.

Field descriptions

Error screen descriptions
Field element
Description
Errors (number and screen title)
Displays the total count of errors in the current view.
Instance name
In Global view, serves as the header for each accordion and identifies the instance for the contained errors.
Error timestamp and message
Displays the date and time of the error and the detailed technical message.
Copy to clipboard
Copies the complete error text to your clipboard.
Show errors for all instances
Appears only in
Single Instance View
. Select this link to switch to Global view.
Example use case
Scenario: An administrator notices that instance
dev-aws-us2-w1f
 has 1 error on the
DA Dashboard
. They need to investigate and report the issue.
  • The administrator locates the
    dev-aws-us2-w1f
     instance in the grid and selects the error link in the Status column.
  • The
    Errors
     window opens in
    Single Instance View
     and shows the details for dev-aws-us2-w1f. The title reads
    Errors [(1)]
    .
  • The administrator selects
    Copy to clipboard
     for the
    503 Service Temporarily Unavailable
     error.
  • Select
    Show errors for all instances
     to determine if this issue affects other instances.
  • The window switches to Global view. The title now reads Errors [(3)], and they see that
    dev-aws-us1-w1f
     and
    dev-aws-us3-w1f
     also have errors.
  • Select
    Close
     to return to the dashboard. The administrator now has the error message copied and a clearer view of the issue’s impact.

This article applies to:

  • PRODUCT: ONESOURCE Determination,ONESOURCE Indirect Tax

Related Content