Search
Search Indirect Tax Support Help and Support.

Exemption certificates overview

Using exemption certificates, you can correctly calculate tax on transactions for which part or all of the transaction as tax-exempt.
note
Depending on your configuration, you have access to either Exemption Certificates or Certificate Manager. These features aren't available concurrently.
Each exemption certificate:
  • Applies to a particular customer.
  • Is valid in 1 or more countries or related authority types/authorities (U.S. and International) or state or related authority types/authorities (U.S. only).
  • Is valid for a transaction meeting certain criteria, including a particular product or service.
  • Has an exemption amount or rate associated with the exempted product or service.
  • Can be valid for 1 or more transactions.

Exemption certificate processing logic

When a transaction's processed, the product checks to see if the company's using exemption certificates, and then determines which customer group's relevant to the transaction.
  • If the XML input includes the <CUSTOMER_GROUP_NAME> and <CUSTOMER_GROUP_OWNER> elements, the search limits to the specified group.
  • If the XML input doesn't include these elements, the search limits to the group specified on the company's details page under
    Optional Company Information
    .
The product searches for the customer in the active group for the transaction. The customer's specified in the XML input either by <CUSTOMER_NUMBER> only (default) or <CUSTOMER_NUMBER> and/or <CUSTOMER_NAME>. The product searches for certificates associated with the selected customer.
These input conditions get tested:
  • Exempt reason
  • Certificate number
  • Certificate effective date range
  • Certificate status
  • Limited certificate use criteria
  • Product code criteria list
    note
    If the certificate contains a list of product codes, the exemption only applies to lines that include a product code from the list.
  • Commodity code criteria list
    note
    If the certificate contains a list of commodity codes, the exemption only applies to lines that include a commodity code from the list or lines that include a product code that's mapped to a commodity code from the list.
  • Applicable zones and authorities
  • Currency

A certificate match

At a minimum, a certificate must match the customer, invoice date or certificate date, and ship-to address.
important
If multiple certificates are found that can apply to a transaction, the first one returned with the approved status is applied. The first exemption certificate found with a valid date range gets selected. For this reason,
it's important you end date unwanted certificates
. Otherwise, you could have unintended results. For example, if you've 2 certificates, both effective on January 1st, but the first one has no end date while the 2nd one has an end date of February 15th, a transaction on March 15th would be exempt because the first certificate didn't have an end date. If no approved certificates can be found, the first temporary certificate's applied.