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Transform your tax practice with CoCounsel Tax, an AI-powered assistant that combines trustworthy answers, automation, and firm knowledge into one seamless platform. Enhance efficiency, reduce risk, and improve client confidence with CoCounsel Tax.
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Powerful software designed for law enforcement, compliance, risk, and fraud investigators. Conduct thorough investigations with ease using our intuitive online investigation software. Efficiently, prevent, detect, and solve crime.
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Ghosts on the ledger
Payroll fraud is a major compliance risk. Learn how payroll analytics and AI-powered tools can help exorcise phantom employees and employers.
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Future of professionals report 2025
The Thomson Reuters Future of Professionals Report 2025 reveals how AI continues to shape professional work — and what it takes to get ahead. This year’s report shows that increased efficiency, productivity, and cost savings top the list of benefits professionals attribute to AI, making it indispensable for organizations facing rapid change.
Product support lifecycle
ONESOURCE Indirect Tax Product Support Lifecycle
Mainstream Support details
- Mainstream Support typically expires 24 months from the GA release date.
- You'll have access to all the benefits (standard or premium) described in our Technical Support Guide, located in the Knowledge Base.
- We'll maintain our solutions and address issues in the latest versions of our software.
Extended Support details
- Extended Support provides continued peace of mind, knowing that we'll be there to support your business.
- We'll support your business for an additional 24 months after Mainstream Support expires.
- Please note that we may not offer Extended Support for all releases, and some releases may offer Mainstream Support only.
Extended Support prerequisites
- Adhere to our policies and procedures.
- Maintain and be current on your existing standard or premium support subscription.
- Keep your technology environment stable and unchanged.
- Plan to upgrade to a supported version of a ONESOURCE Indirect Tax product in the near future.
Extended Support exclusions
- Software patches and updates
- Cloud software licenses
- Licenses to integrations used to connect to ONESOURCE cloud software
- Platform technology stack changes or end-of-life scenarios
- Certification with Thomson Reuters products or third-party platforms
End of support
Comparison of Mainstream and Extended Support
Type of support | Mainstream Support | Extended Support |
|---|---|---|
Priority level 1-4 tickets | Yes | Yes |
Enhancement requests | Yes | Yes |
Upgrade assistance | Yes | Yes |
Technical support | Yes | Yes |
24/7 assistance for P1 service requests | Yes (premium support) | No |
Access to Knowledge Base | Yes | Yes |
Product notifications | Yes | Yes |
Content updates | Yes | Yes |
Certification with new platforms | Yes | No |
Thomson Reuters test environments | Yes | No |
Environment changes/migrations | Yes | No |
Installation assistance | Yes | No |
Performance assessment | Yes | No |
Eligible for code patches | Yes | No |
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This article applies to:
- Product: ONESOURCE Determination,ONESOURCE Indirect Tax