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This article applies to:

  • Product: ONESOURCE Determination

Download and install update

If you are a customer of our Enterprise Cloud Determination application, the certificate forms will be updated for you by Thomson Reuters.
If you are a customer of our Original Certificate Manager application, you need to update the certificate forms by following these steps.
Download the update
Use the Customer Center (https://customercenter.sabrix.com/sabrixcc/) to download Content Updates. Download either individual quarterly updates, or if there are missing forms because you skipped a quarterly update, download the cumulative master file:
  1. Log on to the Customer Center using the username and password assigned to you by Customer Support.
  2. Under
    Menu -> Downloads
    , find
    Certificate Manager Forms Content
     line.
  3. Under
    Currently Installed Version
    , select
    None
     for the latest forms.
  4. Select
    Download
     and save the file (for instance,
    CM.2024.03.1MasterForms.zip
    ) to a directory on the system hosting ONESOURCE Certificate Manager or save the file to a networked folder that can be accessed by that system.
  5. Keep the file in the zip format because the installation process requires a zipped file.
  6. Install the update
  7. Log on to ONESOURCE Certificate Manager.
  8. Go to
    Admin Settings -> Forms Import
    .
  9. Either drag the ZIP file downloaded from
    Downloading the Update
     section above or browse to the location of the file and upload.
  10. The application will start processing the file. A spinning icon can be seen in the Forms Import section as the update process is in progress. Please wait on this screen until the process completes.
  11. The Import History section will show details of form update processes that have completed successfully.
  12. In case of any errors please reach out to TR Customer Support.

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