
Business Challenge | How OSU Can Help | Product Updates in This Release |
|---|---|---|
The Help Menu is currently inaccessible within the application. | Users can provide a link to the new Help & Support portal to access all product-related assistance. | The Help menu has been updated to direct users to the Sales and Use Tax section of the ONESOURCE Help and Support portal in a new browser tab. Users can either use the "search" bar for specific content or click on "Browse all Content" to view the full list. |
Earlier, users were unable to proceed with electronic filing for Canada GST/HST federal returns. | OSU can enhance the UI and provide content support for processing the returns for Canada federal filing. | Canada e-filing is now available in the OSU return register and under the e-filing menu. |
California e-filing is not supported for all annual filing frequencies. | OSU can allow the user to file annually either by calendar period or fiscal period. | OSU now supports both annual filing frequencies for California. The user can choose the appropriate frequency by selecting the appropriate binder period type to meet their filing requirements. |
