A closer look at CoCounsel for ONESOURCE

CoCounsel for ONESOURCE uses advanced AI algorithms to search and retrieve the most relevant information from a vast database of tax-related resources like help articles, user guides, and release notes.
CoCounsel integrates across ONESOURCE products and meets you where you work.
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We're committed to building trust in AI technology tools through responsible development, transparent communication, and a steadfast focus on ethical considerations in every stage of our implementation. We believe AI should be used to empower and benefit you while always respecting privacy and ensuring data security.
With this initial release, CoCounsel for ONESOURCE gives you answers to product-related questions, minimizing the need for frequent support interactions, and allowing you to focus on more complex tasks. It also handles routine tasks, analyzes information, and delivers answers quickly to maximize the impact of your time, energy, and expertise. 

Key features

  • Integration of security and privacy
    - When interacting with CoCounsel, you can trust we keep your data and information highly secure and private with state-of-the-art technology.
  • Natural language processing (NLP)
    - CoCounsel interprets and understands your questions like conversing with a colleague through natural language conversation.
  • Pattern recognition and learning
    - CoCounsel analyzes vast datasets and recognizes patterns within the data to learn and improve answers over time and can even anticipate new ways to support you.
  • Retrieval-augmented generation (RAG)
    - When you get an answer from CoCounsel, you also get the source articles that information is drawn from. This feature allows CoCounsel to reference these original sources used to generate its response, enhancing transparency and credibility. 
  • Case creation
    - If CoCounsel can't answer your question, you can submit a support ticket requesting further assistance.
  • Feedback
    - You can give feedback on the accuracy and helpfulness of the response given to you to help improve the tool's learning.