Troubleshooting tips
Data Discovery troubleshooting covers common problems such as no results returned, unexpected results, and access errors.
No results were returned
- Verify the company name or external ID matches what's in ONESOURCE. This includes capitalization, spacing, and special characters. Minor differences can prevent a match.
- Verify the entity exists and has been saved in ONESOURCE. Recently added entities may take a short time to become discoverable.
- Narrow your query by including a company name, external ID, or date range.
- If filtering by date, verify the format and range match when the record was created or modified.
The results are not what you expected
- Ask 1 question at a time. Data Discovery is optimized for single questions, so split combined queries into separate ones.
- Specify the data you want. Instead of “Tell me about ABC Corp,” ask for company details, jurisdiction information, or registration data separately.
- If results are for the wrong entity, use the external company ID instead of the company name. Names may not be unique across your configuration.
- Remove filters one at a time to make sure if any are excluding valid results.
- Rephrase ambiguous questions more directly. If the intent is unclear, CoCounsel may interpret it differently than expected.
Access denied or permission errors
- Verify with your Administrator that your account has the roles needed to view the requested data. Different data types may require different permission levels.
- If your access was recently changed, sign out and back in to refresh your session.
- If permissions appear correct but access is still denied, ask your Administrator to audit your role configuration for conflicts.