Work with rejected returns

1041 and 5227 returns rejected by the IRS
or
990 returns rejected by IRS
: For federal returns rejected from e-file by the IRS. If you can't determine the cause of a rejection condition based on the information in this register, contact the IRS' e-Help Desk at the Ogden Service Center. Call 1-866-255-0654, press or say 1, then press or say 2.
If one or more returns is rejected with error R0000-901-01,
Filer's EIN and Name Control in the Return Header must match data in the e-file database
refer to the 225C Letter,
EIN Block Assignment for Trusts and Estates
, when the EINs were sent. There is a direct phone number on the letter to call for assistance.
If you no longer have the letter and have a small number of EINs and Names to verify, call the Practitioner Priority Service line for assistance at 866-860-4259. To verify a large number of EINs and Names call 844-545-5640 to set up an appointment with your local Taxpayer Assistance Center. They’ll assist you with the verification. You need to be authorized to receive the EIN and Name. If you're not authorized, ensure someone who is authorized follows these directions.
State returns rejected for Electronic Filing
: For state returns rejected from e-file by the state taxing authority.

Resubmit returns with e-file rejection conditions that can be corrected

Correct the account data that caused the return to be rejected.
Reprocess the return using the
Federal only
or
State only
option. Reprocessing the return updates the e-filing data. View
Process tax returns
for the details.
Resubmit the return for e-file. View
Submit e-file requests
for the details.

Paper file returns with e-file rejection conditions that can't be corrected

From the Register Listing page, select for the
IRS reports for filing rejected returns on paper
register.
Select the accounts to print the IRS Reject Report for. To select one or more accounts, mark the checkbox in the 2nd column. Don’t mark any checkboxes if you want to print the IRS Reject Report for all accounts in the register.
Select
Print
from the register
Action
dropdown list.
Select
IRS Reject Report
from the
Document
dropdown list.
Select
Submit
.
Select
OK
when the message indicating that print was submitted displays.