Troubleshooting

Issue or Question:

I cannot generate an information return form.

Check the following if you are having an issue with generating an information return form:

Issue or Question:

I processed a 1099, but only an agency letter was generated.

To process a 1099, select

1099/FMV

from the

Document Option

drop-down list on the Process page. Do not select

Federal and State

.

If the

1099/FMV

option is unavailable, you have not rolled over your payer information. To roll over your payer information, select

SETUP

then

Information Reporting Setup

to display the Payers page. Select

Save

if a message displays indicating that the 1099 Setup Information for the tax year does not exist. If a message does not display, select OK to save the payer information.

Issue or Question:

My 1099 data files were not submitted to the IRS.

Each year, you must authorize ONESOURCE Trust Tax to submit your information returns to the IRS for you. If you do not authorize ONESOURCE Trust Tax to submit your information returns to the IRS, you will not be able to prepare 1099 data and your 1099 data files will not be submitted to the IRS.

To authorize ONESOURCE Trust Tax to submit your information returns to the IRS for you, select

SETUP

,

Information Reporting Setup

then

Filing

. Under the

Authorizations

collapsible section, select the

AUTHORIZE submission of 1098, 1099 and 5498 Electronic Filing to IRS (Federal)

check box. Select

Save

.

Issue or Question:

I cannot select

1099/FMV

from the

Document Option

drop-down list on the Process page.

Before processing 1099s each year, you must roll over your payer information. To roll over your payer information, select

SETUP

then

Information Reporting Setup

to display the Payers page. Select

Save

if a message displays indicating that the 1099 Setup Information for the tax year does not exist. If a message does not display, select OK to save the payer information.

Issue or Question:

The

Prepare 1099s and 5498s with cents

Enhanced 1099 option is not selected, but cents are printing on Forms 1099-B and 1099-OID and the supporting detail pages.

Cents print on Forms 1099-B and 1099-OID because they report sales detail by asset. To more accurately report the dollar amounts on the Tax Information Letters and tax returns, ONESOURCE Trust Tax prints all detail amounts on supporting statements with cents and rounds the subtotal and total amounts.

Issue or Question:

The

On 1099

check box is not automatically selected when I access the Transaction Detail page for an interest, dividend or OID transaction, or the

On 1099-B

check box is not automatically selected when I access the Sale Detail page.

To automatically select the

On 1099

or

On 1099-B

check box, ensure that the payer information for your information reporting controls is set up or that the payer information was rolled over from the previous year.

To roll over your payer information, select

SETUP

then

Information Reporting Setup

to display the Payers page. Select

Save

if a message displays indicating that the 1099 Setup Information for the tax year does not exist. If a message does not display, select OK to save the payer information.

Issue or Question:

Can information returns be filed if I receive an informational diagnostic message?

Yes, your information returns will be filed with the IRS even if you receive the informational diagnostic message. An i displayed in front of a diagnostic message indicates that the message is an informational diagnostic message. Informational diagnostic messages do not prevent an information return from being filed with the IRS. A s displayed in front of a diagnostic message indicates that the message is a severe message. Severe diagnostic messages prevent an information return from being filed with the IRS.

Issue or Question:

I have 1099 records that are not included in the current 1099 data file. Can I submit a new request to prepare 1099 data when a data file already exists but has not yet been submitted to the IRS?

Yes, you can submit a new request to prepare 1099 data to include the excluded records provided that the omitted records are for an original filing (not a correction filing). If the data was omitted because of a severe diagnostic, be sure to resolve the issue that caused the diagnostic to generate, reprocess the information return then submit another request to prepare 1099 data.

Issue or Question:

How do I download a state data file for a state that has direct filing requirements?