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Delete temporary internet files or cached files

Your internet browser stores data from web pages in temporary internet files or cached files. On subsequent visits to a web page, your browser quickly loads the page from those files and downloads only new content from the website’s server. You may occasionally encounter issues where your browser displays the data from the temporary or cached file but fails to download new content.
Example
You might not see files that we have recently uploaded for you. If you suspect that this is happening or you’re experiencing other issues, you should clear your temporary internet files or cached files and then try again.
The steps required to delete temporary internet files or cached files vary by browser. For your convenience, we’ve summarized the instructions for supported browsers below.

Apple Safari

In Safari, you can clear your browsing history or — if you prefer not to clear the history — follow the second set of steps to clear the caches.
Clear your browsing history
  1. Select Safari, then
    Clear History and Website data
    .
  2. In the popup, select
    all history
     from the dropdown.
  3. Select
    Clear History
    .
Clear the caches
  1. Select Safari, then
    Preferences
    .
  2. Select
    Advanced
    .
  3. Select
    Show Develop menu in menu bar
    .
  4. Select
    Develop
    , then
    Clear Caches
    .
Clear the cache on a Mac
  1. Choose Safari, then
    Preferences
    .
  2. Select the
    Advanced
    tab.
  3. Select
    Show Develop menu in menu bar
    , and then close the
    Preferences
    window.
  4. Select
    Develop
    in the toolbar, then
    Empty Caches
    .
  5. Close the browser and re-open Safari.

Google Chrome

To delete cached files in Chrome, follow these steps.
  1. Select the
    Customize and control Google Chrome
     button in the upper corner of the window.
  2. Select
    More tools
    , then
    Clear browsing data
    .
  3. In the
    Time range
     field, select
    All time
    .
  4. Select
    Cached images and files
    .
    note
    If necessary, clear the
    Browsing history
     and
    Cookies and other site data
    .
  5. Select
    Clear browsing
    .

Microsoft Edge

To delete temporary internet files from Edge, follow these steps.
  • In Edge, select the
    Favorites
    icon Edge, then
    History
    .
  • Select the
    Clear history
     link.
  • Select
    Cached data and files
    .
    note
    Select only
    Cached data and files
     in the Clear browsing data panel.
  • Select
    Clear
    .

Microsoft Internet Explorer

To delete temporary internet files from Internet Explorer, follow these steps.
  1. In Internet Explorer, select
    Tools
    , then
    Internet Options
    , or select the
    Tools
    icon , then
    Internet Options
    .
  2. In the
    Browsing history
     section of the General tab, select
    Delete
    .
  3. In the
    Delete Browsing History
     window, verify that
    Temporary Internet files and website files
     is selected and clear all other checkboxes.
  4. Select
    Delete
    . It may take a few moments for Internet Explorer to delete the files.
  5. Select
    OK
    to close the windows.

Mozilla Firefox

To delete temporary internet files from Firefox, follow these steps.
  1. Select the Open menu in the upper corner of the window and select
    Settings
    .
  2. Select
    Privacy and Security
    .
  3. In the Cookies and Site Data section, select
    Clear Data
    .
  4. Select
    Cached Web Content
    .
    note
    If necessary, clear
    Cookies and Site Data
    .
  5. Select
    Clear
    .

This article applies to:

  • PRODUCT: Onvio
  • Audiences: Client