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Common

Support ID

Our Customer Support team may ask you to capture the Support ID for a page in Onvio to help us quickly identify the cause of a problem. Complete the following steps to capture the Support ID.
  1. Sign out and back into Onvio to start a fresh session.
  2. Go to the page in Onvio where you encountered the problem.
  3. Select the
    Help
     button, then
    Support ID
    .
  4. Select the
    Copy
     button to copy the ID to your device's clipboard.
  5. Give this ID to the Customer Support representative. It also helps if you can give the approximate time when you encountered the problem.
  6. Sign out and begin a fresh session of Onvio.
Internal use only
The Support ID should be communicated to the team investigating the issue, via the ADO ticket.
The U.K. support team have asked for a different approach - keeping the session open, then obtaining the session ID.

This article applies to:

  • Product: Onvio
  • Audiences: Client