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Change your email address

The email address that serves as your Onvio sign in is separate from your primary email address in the application, even if the same email address is used for both. The sign in address is used only for your initial registration and logging in, and the primary address is used for notifications and other purposes.
Updating your email address through Account Information doesn't update it anywhere else in Onvio — it only changes the address you use to sign in. You (or a user with permission to update staff information) must make the same change in the Staff screen or the Contacts screen if you want to use the updated email address for other purposes in Onvio.
Likewise, any updates that clients make through Account Information won't be reflected anywhere else in Onvio. A staff member must make the same change in the
Clients
 screen or the
Contacts
 screen.
To change your email address for logging in to Onvio Center, select your profile icon, then select the
View Profile
 link. Enter your new email address in the
Account
 tab.
note
  • If you link 2 existing accounts by changing the email address for 1 account to match the email address for the other, the unused email address will remain listed in the Authenticator mobile app until you delete it manually.

This article applies to:

  • PRODUCT: Onvio
  • Audiences: Staff