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Delete temporary internet files or cached files

Your internet browser stores data from web pages in temporary internet files or cached files. On subsequent visits to a web page, your browser quickly loads the page from those files and downloads only new content from the website’s server. You may occasionally encounter issues where your browser displays the data from the temporary or cached file but fails to download new content.
Example
You might not see files that a client has recently uploaded for you. If you suspect that this is happening or you're experiencing other issues, you should clear your temporary internet files or cached files and then try again.
The steps required to delete temporary internet files or cached files vary by browser. For your convenience, we’ve summarized the instructions for the following supported browsers.

Apple Safari

In Safari, you can clear your browsing history or — if you prefer not to clear the history — follow the second set of steps to clear the caches.
Clear your browsing history
  1. Select
    Safari
    , then
    Clear History and Website data
    .
  2. In the window, select
    all history
     from the dropdown list.
  3. Select the
    Clear History
     button.
Clear the caches
  1. Select
    Safari
    , then
    Preferences
    .
  2. Select
    Advanced
    .
  3. Mark the
    Show Develop menu in menu bar
     checkbox.
  4. Select
    Develop
    , then
    Clear Caches
    .
Clear the cache on a Mac
  1. Select
    Safari
    , then
    Preferences
    .
  2. Select the
    Advanced
     tab.
  3. Mark the
    Show Develop menu in menu bar
     checkbox, and then close the
    Preferences
     window.
  4. Select
    Develop
     in the toolbar, and select
    Empty Caches
    .
  5. Close and re-open Safari.

Google Chrome

To delete cached files in Chrome, follow these steps.
  1. Select the
    Customize and control Google Chrome
     button and select
    More tools
    , then
    Clear browsing data
    .
  2. In the
    Time range
     field, select
    All time
    .
  3. Mark the
    Cached images and files
     checkbox.
    note
    If necessary, clear the
    Browsing history
     and
    Cookies and other site data
     checkboxes.
  4. Select the
    Clear browsing
     button.

Microsoft Edge

To delete temporary internet files from Edge, follow these steps.
  • In Edge, choose
    Favorites
     , then
    History
    .
  • Select the
    Clear history
     link.
  • Mark the
    Cached data and files
     checkbox.
    note
    Mark only the
    Cached data and files
     checkbox in the Clear browsing data panel.
  • Select the
    Clear
     button.

Mozilla Firefox

To delete temporary internet files from Firefox, follow these steps.
  1. Select the
    Open
     button and select
    Settings
    .
  2. Select
    Privacy and Security
    .
  3. In the Cookies and Site Data section, select
    Clear Data
    .
  4. Mark the
    Cached Web Content
     checkbox.
    note
    If necessary, clear the
    Cookies and Site Data
     checkbox.
  5. Select
    Clear
    .

This article applies to:

  • PRODUCT: Onvio
  • Audiences: Staff