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This article applies to:

  • Product: Pagero eBanking

Can't sign into Bankgiro link

If you're experiencing difficulty signing into your Bankgiro Link account, it may be due to incorrect sign in credentials, account lockouts, or technical issues. To resolve this, verify your username and password for accuracy.

Forgot your password (normal user)

If you've forgotten your password, an administrator within your company can help you reset it in Pagero Bankgiro Link. Follow these steps:
  1. As an administrator, go to the
    User
     section in the Pagero Bankgiro Link program.
  2. Select the specific user account for which you need to reset the password.
  3. Select
    Edit
     for the chosen user to change the password.
  4. Enter a new password for the user account.
  5. Select
    OK
     to confirm the changes.
After completing these steps, the password for the chosen user will be updated. The user can then sign in using the new password during the next sign in attempt. This process enables administrators to facilitate password resets and ensures users can regain access to their accounts smoothly.

Forgot your password (administrator user)

If you forget your password and have administrator rights, another administrator within your company can assist you in resetting your password using the same steps. If you are the sole administrator, contact our support department for assistance.

Connection failed

If you encounter error messages like
Connection Failed
 or
Missing Authorization
 while signed into Bankgiro Link, it indicates a server or license issue. Contact Bankgiro's support for assistance, as the problem likely originates from their server.
For other error messages, contact us for help. To facilitate support, download TeamViewer, a remote control application, to enable us to access your computer. Having TeamViewer installed will help us diagnose and resolve the problem efficiently.

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