Error: Found accounts missing in settings

Scenario

You may get the following error message when attempting to upload files through the payment portal.
Error message
Found accounts missing in settings:

Cause

This message typically appears for issues related to the accounts or settings used for processing payments. This message suggests that the system has identified a problem with the configuration of an account that is supposed to be involved in a payment transaction.
It could mean that an account required for processing a payment is not properly configured or set up in Pagero. This might include missing bank account information, payment settings, or other necessary account details.

Solution

To resolve this issue, you'll need to review your payment settings or the specific payment file in question to make sure that all necessary accounts are properly configured, linked, and accurately entered. If you're working with a payment processing system, you may also want to consult the system's documentation or support resources for guidance on troubleshooting and resolving this issue.

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