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A true competitive advantage
Law firm Zarwin Baum’s embrace of generative AI as the natural next step in the evolution of legal work and their adoption of CoCounsel Legal has helped them achieve remarkable efficiency gains and improved client relationships.
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Workflow transformation drives impact
Brinks, a global leader in secure logistics and security solutions, used CoCounsel to reimagine what was possible with AI tools, turning legal challenges into a competitive advantage.
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The forefront of audit tech
A better auditing workflow solution was the answer to multiple challenges faced by The Mercadien Group. Find out how they achieved greater efficiency by embracing Cloud Audit Suite.
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CLEAR Investigate
Intelligently surface critical connections and insights in actionable format through AI-driven research workflows seamlessly integrated with the trusted and transparent CLEAR platform. Accelerate investigations and empower your team to make strategic decisions with confidence.
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2026 SKILLS showcase
Join weekly sessions to experience in-depth demonstrations of the leading legal AI products while connecting with strategic law firm leaders in knowledge management, innovation, and AI.
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Ghosts on the ledger
Payroll fraud is a major compliance risk. Learn how payroll analytics and AI-powered tools can help exorcise phantom employees and employers.
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Future of professionals report 2025
The Thomson Reuters Future of Professionals Report 2025 reveals how AI continues to shape professional work — and what it takes to get ahead. This year’s report shows that increased efficiency, productivity, and cost savings top the list of benefits professionals attribute to AI, making it indispensable for organizations facing rapid change.
Product cases
Case list columns
- Case Number
- The unique identifier for your support case. Select the case number to open the case view.
- Account Name
- The company the case is created for. This is especially useful if you manage multiple companies.
- Product
- The Pagero product the case relates to.
- Status
- Indicates whether any action is required from you.
- Stage
- Provides more detailed information about the progress of your case.
Statuses and stages explained
- New
- The support team has received your case and will pick it up shortly.
- Work in Progress
- A support representive is actively investigating your case. No action is required from you at this stage.
- Open
- The case is waiting for information from a 3rd party, such as a scanning partner or another service provider. No action is required from you.
- Set for Auto-close
- The support team is waiting for your response or confirmation.
- If you don’t reply within a set timeframe, you will receive a reminder.
- If there is still no response after the reminder, the case will be automatically closed.
- You can reopen the case at any time by replying, and the support team will be notified.
- If you consider the issue resolved, no further action is needed.
This article applies to:
- Product: Pagero Online