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Clearance

Clearance Interface

Once you access the Clearance View, you will be presented with the following columns:
  • Document ID
    : the invoice number of your document.
  • Sender
    : the name of your company.
  • Authority
    : the Clearance authority in charge of approving or rejecting the document.
  • Process Status
    : the current status of the approval.
    • New
      : the document has been successfully uploaded to Pagero Online, and will be sent to the Clearance authority soon.
    • Delivered
      : the document has been delivered to the authority and it is currently waiting its application response.
    • Warning
      : the document has been approved, but it contains non-fatal errors. It is recommended to click on the document and check the error message so you can correct it for future documents.
    • Rejected
      : the document has been rejected because it contains fatal errors. You can click on the document to check the error message and correct it before resending it.
    • Approved
      : the document has been approved and does not contain any errors.
  • Send Type
    : the sending mode. It is important to note that only
    Prod
     and
    Test
     documents are able to receive application responses from the Clearance authority.
  • Type
    : the Clearance model of the corresponding authority.
  • Created
    : the date and time where the invoice was uploaded to Pagero Online.
    • If a document stays in
      Delivered
       status for several hours after the time displayed under Created, an incident with that Clearance flow might be happening. You can check our Status Page or contact Support for more information.

This article applies to:

  • PRODUCT: Pagero Online

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