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This article applies to:

  • Product: Pagero Online

Documents status

Different statuses regarding document flow.
How to interpret the delivery status in Pagero Online.
  • Done
    The delivery is complete, this is a final delivery status.
    Done (Fetched)
    Inbound delivery of a file is complete. The file that has been received in Pagero Online, and has also been fetched from Pagero Online via the chosen communication. This status may also show on outbound files if the recipient is receiving the document through Pagero.
    Waiting to be delivered
    The document is to be sent. No actions are needed. This status can also show when the document is already sent but the receivers service provider is yet to send a technical acknowledgement to Pagero of the documents receipt.
    Error at Receiver
    Something is wrong related to the delivery of the document, either generated by the recipient’s service provider or the receiver themselves. The process status will be
    Handled by Pagero
     and shall be handled by Pagero support.
    Undeliverable/Rejected
    The document could not be delivered to the recipient, or it was rejected, and is a final delivery status. Process status will be
    Awaiting interaction by user
    , and depending on the sender’s settings they will be informed on the reason for of the rejection.
    In the User Interface (UI) we can also display
    Cancelled
     as a status on documents, but that is mapped via process status (in such case delivery status is no longer of importance, the document has been cancelled/virtually deleted).
  • Processing
    : the document is being transformed into the receiver's format.
  • Sending
    : the document has been processed and will be sent to its receiver soon.
  • Awaiting interaction
    : this status appears when a document has been retriggered or resent and you need to add the attachments again before the document starts processing again.
  • Being handled by Support
    : the document has encountered issues during the processing or delivery phases, and will need to be manually checked by the Support team. After Support's review, the document will be moved to Sent or Errors section, depending on the situation.

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