Shipment tracking troubleshooting

Refer to the following solutions to common shipment tracking issues.

Common questions

Can't find a shipment in the list?: Update the shipment in TMS after creation. Only updated shipments appear in tracking.
Dates look inconsistent?: Check both the event date (when it happened) and status received (when we received it). Late transmissions can make the status receive newer than the event date.
No actual times?: ATD and ATA fields populate only after we receive the corresponding departure or arrival events from the carrier.
Shows delayed but no delay note?: A shipment flags as Delayed
automatically if it's past ETA and hasn't delivered yet.
How does delivery get marked?: We mark delivery by arrival or by proof of delivery, depending on what the carrier sends. If the shipment shows arrived without delivered, check the event list for a proof of delivery update later.
Want to share tracking with a customer?: Use the customer shipment tracking page for a clear, end-to-end view. It shows overall status, legs, and an event timeline.